Frequently Asked Questions
No, we are a 100% online company so we can keep our hire rates low and provide a quick and easy booking solution rather than lengthy queues at check-in counters.
Yes, the business is owned by a local family, call Tony on 0421380380 and he'll be happy to help you out.
You book online and pay, the hire agreement is sent to you, you sign it on your phone – tablet – computer and then you are sent a code for the lock box attached to the car with the keys in it. Unlock and drive away, it’s that simple.
We use the professional services of Hire Choice. Not only do they come and install the car seat in your hire vehicle before you arrive, they also hire a wide range of items for your next holiday. Call them on 0419793935 or visit their website HERE
We put a $300.00 pre-authorisation against your nominated credit card that is removed upon the car returned clean, full of fuel and in the same condition as you took it.
Yes, there is a $5/day charge. This covers you for all damage, the excess is $2000.00
For $15/day you can reduce the excess to $0
Yes you can reduce the ecess to $0 for $15/day.
There is 100km per day allowed, this accumulates of the hire period. Our hire agreements have a maximum of 100km radius from pickup location written into them. This can be extended with our written permission. Please contact us with your travel details.
Yes, for an $45 surcharge. Please contact us for more information.
No, sorry. As a curtesy to fellow users of our cars we do not allow pets.
No, sorry as we do not have the facility in that location. If you need a car in Brisbane please try our friends at www.surfersrentacar.com.au. For transfers to Brisbane or Maroochydore Airport please ask one of our friendly staff for a recommendation.
